You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment. After 24 hours, an order cannot be canceled.
At Hunter Melrose Jewelry, we want to make sure that you are pleased with your product, however, if something is not suitable, we are happy to help! You have 60 days from the delivery date to return or exchange your items. We want to ensure that you have a confident and satisfactory shopping experience.
Once your order has been submitted we immediately begin the process of production of your personalized items. Every detail of your order is recorded and worked on to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewelry is designed to meet your requirements.
Since all handcrafted and personalized jewelry pieces are uniquely designed to an individual's specifications, these pieces cannot be sold to other clients if returned. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Please make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order. We hope that you can understand that personalized jewelry products are not able to be refunded or exchanged (unless defective). However, if you have any questions regarding your order, please contact our customer care team who will be happy to assist.
A few things to be aware of:
- All products must be in their original condition, with all packaging intact.
- We cannot accept returns on all personalized jewelry products (unless defective).
- Returns are processed within five business days of us receiving them. Please note, it may take a few days for the refunded amount to show in your account.
To arrange an exchange or return, please email us at firstname.lastname@example.org where our team will be happy to assist. Please include your order number, and a reason for the return. You have 60 days from the delivery date to return or exchange your items.